Shipping Information

Village Green delivers from our base in Melton Mowbray throughout the UK and to over 30 countries internationally. Your final delivery charge will be calculated during the checkout process. Charges will depend on the order value and location.
Free delivery is available on orders over £80 plus VAT, to U.K. Mainland (excludes certain postcodes*). Orders under this, will incur a £7.50 delivery charge, plus VAT.

Dispatch and Delivery

We aim to dispatch orders placed by 2pm on the same day, excluding orders containing bespoke or fragile items, and items subject to availability. Orders are dispatched using a 24 hour courier service (excludes weekends, Bank Holidays and some Scottish postcodes). Courier tracking information will be emailed on the day of dispatch. If you have not received an email, please check your spam folder.
We can never guarantee next day delivery, as couriers occasionally misroute parcels, items may be out of stock or we may be exceptionally busy. If your order is urgent, please let us know and we will try our best to accommodate your needs.

Dispatch and Delivery of Bespoke Orders
Orders containing bespoke items will be dispatched together. All bespoke items will be photographed and met with your approval prior to dispatch. We aim to have all bespoke orders sent out within 14 days, but this may take slightly longer during our busy periods. If you need bespoke items in a rush, please don’t hesitate to get in touch and we will see if we can fit you in!

Charges

UK, Islands and Ireland

UK – orders over £80 plus VAT – FREE Delivery (excluding Highlands and Islands*)
– orders under £80 plus VAT – delivery charge £7.50 plus VAT
*Highlands – carriage charge £17.50 plus VAT -orders over £300 plus VAT, delivery FREE
* IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
Northern Ireland – carriage charge £17.50 plus VAT -orders over £300 plus VAT, delivery FREE
Isle of Man – carriage charge £17.50 plus VAT -orders over £300 plus VAT, delivery FREE
Isle of Scilly – carriage charge £17.50 plus VAT -orders over £300 plus VAT, delivery FREE
Jersey – carriage charge £17.50 plus VAT -orders over £300 plus VAT, delivery FREE
Guernsey – carriage charge £17.50 plus VAT -orders over £300 plus VAT, delivery FREE
Isle of Wight – carriage charge £12.50 plus VAT -orders over £300 plus VAT, delivery FREE
Republic of Ireland- carriage charge £20.00 plus VAT -orders over £300 plus VAT, delivery FREE (VAT to be removed upon confirmation of your VAT number.)

Europe

We can ship to EU destinations, excluding bulky or fragile items. Prices are quoted per box. (VAT to be removed upon confirmation of your VAT number.)
Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco – 1st box £20 – Orders over £300 1st box free delivery
Corsica, Italy, Spain, Greece, Portugal – 1st box £35 – Orders over £300 1st box £15 delivery
Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marina, Slovakia, Slovenia, Sweden, Switzerland – 1st box £40 – Orders over £300 1st box £20 delivery
Bulgaria, Canary Islands, Gibraltar – 1st box £45 – Orders over £300 1st box £25 delivery
Estonia, Latvia, Malta, Romania, Turkey – 1st box £75 – Orders over £300 1st box £55 delivery

Worldwide

Deliveries are on a shipping quotation basis only. Please contact us with your requirements and delivery details for a delivery quotation. Please note we are unable to deliver bulky or fragile items outside of the UK.
Alternatively, we are able to delivery to a UK shipping agent (UK delivery rates apply).

Signing for an order

Please note that all deliveries will require a signature. Please check that you have received the correct number of parcels, and that they appear to be undamaged, before signing for them. If you find any damages or shortages, you must notify us within 48 hours of receipt of delivery for us to be able to take action.

Call Us on 01664 454 244 for Helpful Advice from One of Our Team

Connect and Follow