Parcelforce DONOT guarantee next day delivery at the moment – FREE Delivery on orders over £80 plus VAT (UK Mainland)  –  See NEW PRODUCTS Section for latest additions   –   EU Customers (EU VAT – No Change until 31st December) – Irish Customers (carriage paid on orders over £300) – Export Customers (Please see SHIPPING for carriage charges)
FAQ2017-11-21T13:14:30+00:00

Frequently Asked Questions

Quality Artificial Silk Flowers, Ideal for Creating Beautiful Bouquets, Buttonholes and Arrangements. Perfect for Wedding Bouquets and Venue Dressing – mix with Foam Flowers to create Unique Designs. Combine with glass, metal or ceramic containers to create stunning Arrangements.

Is there a minimum order value?2017-02-23T20:46:02+00:00

No, we do not have a minimum order value. No matter how large or small your order, we will create it, package it, and ship it in a timely manner with great customer service and great prices.

How much is delivery?2017-02-23T20:45:37+00:00

Delivery to mainland U.K. is free on orders over £80 plus VAT.  Orders under this amount will incur a £7.50 delivery charge, plus VAT.  Higher delivery charges will apply for delivery to the Highlands, the Islands, Ireland, Europe and worldwide.  Please see SHIPPING for more information regarding prices and timescales.

Can anyone order from your site?2017-02-23T20:44:57+00:00

Anyone over the age of 18 years can purchase from us! Whether you are buying artificial flowers and accessories to stock in your retail store, for wholesale purposes, or you are buying from us in order to decorate for your own wedding, all customers are welcome.

Do I need an account to buy from you?2017-02-23T20:44:35+00:00

No.  Whenever you go through to our checkout, you will be asked to fill in your details, meaning that you don’t have to create an account before you buy.

Where do you deliver to?2017-02-23T20:44:09+00:00

We are able to ship our beautiful flowers and

For shipping to the UK, Ireland and Europe, please see SHIPPING for rates.

For international purchases, shipping rates will depend on the volume of the order.  Please contact us with your requirements and address details, and our friendly and helpful staff will get back to you quickly with more information.

Can we return items if we don’t like them?2017-02-23T20:43:14+00:00

We do allow returns on unwanted items, excluding items which have been customised to your requirements.  If something is not what you expected or not to your taste, please notify us within 7 days of receipt of delivery. Returns will not be accepted without prior agreement, and must be dispatched with 7 days of notifying us that you intend to return.

All goods must be returned, unused and in their original packaging to be eligible for a refund. Unfortunately, we cannot refund any fragile or glass items that return to us damaged, so please ensure you have adequate insurance when returning these items.  We will not refund the delivery charge or cost of return delivery.

Are your flowers real or fake?2017-02-23T20:42:39+00:00

All our flowers are artificial. The materials we use vary, but include high quality silk and foam. Please see individual listings for more details.

How do I pay?2017-02-23T20:42:02+00:00

You are able to pay on our secure online website, giving you peace of mind that your card details are safe. We accept a variety of payment methods including Amex, MasterCard, Visa, Visa Delta, Maestro and Paypal.

Is VAT included in your prices?2017-02-23T20:41:36+00:00

All the prices shown on our website are subject to VAT.

Do you supply the General Public?2017-02-23T20:41:09+00:00

Yes! Anyone is welcome to buy our flowers, whether they are wholesalers, retail owners, or simply want them for personal use. All the prices are shown on our website are available to the general public and are subject to VAT.

Do you offer business and wholesale discounts?2017-03-27T08:13:26+00:00

Yes.  Please register online to view trade prices and make your purchases.

For retail stockists and wedding traders – Please allow 24 hours for your account to be verified. We will email you once your account has been approved and you can start shopping at our great discounted prices.

For wholesalers – If you are a wholesaler, we are able to offer bulk discounts on selected products.  Please contact us for further details and to register.

Can we visit you?2018-10-08T11:41:31+00:00

Sorry, we do not have a showroom. We are an online business only.

How long will it take for my delivery to arrive?2017-02-23T20:36:47+00:00

We aim to ship orders placed by 2pm on the same day (excluding orders containing bespoke items or fragile items requiring more attention paid to packaging, and items subject to availability).

Orders are dispatched using a 24 hour courier service (excluding weekends, Bank Holidays, some Scottish postcodes, Ireland and export orders.)

We do not guarantee a Next Day delivery as sometimes delays beyond our control occur with our couriers, items maybe out of stock or we may be exceptionally busy.  We will send an email confirmation with tracking information once your order has been dispatched so that you know when to expect your items to arrive.

How do I store artificial flowers and bouquets?2017-03-27T08:14:41+00:00

One of the many benefits of artificial flowers is that they can be ordered in advance.  They should be stored somewhere dry, in the box they arrived in and out of the way of playful family pets or curious children.  As with any fabric based product, if you keep them out of the direct sunlight they won’t fade or bleach.  Artificial flowers can be left for years like this, and they will be as good as the day they arrived – great for storing both before and after the event.

Have a question? Get in touch with us on 01664 454 244.

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